FLOYDTOOL.COM
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Frequently Asked Questions

email questions to sales@floydtool.com
order online - you will receive an order confirmation by email right away.
Let us know If you don't receive it.
over $200 or parts not listed- order by email
email us a list of items and quantities needed along with shipping and contact information. We will contact you for payment information. For special order items and orders $200 or more.
special order items - we keep a large stock of the most popular parts for immediate shipment. We can order parts for most BeA, Fasco, and Rainco tools.
Fasco and Rainco parts usually ship within ten days if Fasco has them in the US. If they have to come from Italy it may take several weeks.
BeA parts ship from Germany It takes at least two weeks for us to receive them, sometimes a month or more.
order processing - your credit card is not charged automatically when you place your order. We check stock and then charge your card. You are only charged for items that ship immediately. There are no extra shipping charges on back orders.
we ship via UPS only - US addresses only. You must enter a street address, no PO boxes.
credit cards - we accept MasterCard, Visa, Discover & American Express cards.
No C.O.D's, open accounts, or PayPal.
using our website -
Floyd Tool is family owned and operated.
We know our products and customers. Your order will be well packed to prevent damage. If we have a question about your order, we will contact you. We get it right the first time.
warranty claims and repair - manufacturer is responsible for all warranty claims and repair. We do not repair tools.
return policy - returns on defective merchandise only. Returns accepted for replacement or store credit only. No Cash refunds. Contact Customer Service for a RMA # before returning any product. Items returned without a previously issued RMA # are not eligible for return.
not responsible for errors - we reserve the right to limit quantities of all items. Prices subject to change without notice.
privacy policy - we do not sell or otherwise distribute any customer information.
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