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email faq
Frequently Asked Questions

order online for fastest service - you will receive an order confirmation by email right away. If you don't, let us know.
email questions to sales@floydtool.com
phone: 540-577-6017 or 800-882-7060
please do not call about repair parts
warranty claims and repair - manufacturer is responsible for all warranty claims and repair
we do not repair tools
no minimum order- small orders welcome
discounted shipping available - must have loading dock or forklift. Any mix of full cases over 350 lbs total (usually 10 to 12 master cartons). Email for freight rate.
credit cards - We accept MasterCard, Visa, Discover & American Express cards. No C.O.D's or open accounts.
all tools are brand new - we are a high volume tool dealer and our prices are among the lowest in the US.
we ship via UPS only - US addresses only. You must enter a street address, no PO boxes.
Next Day Air and 2nd Day Air service do not include Saturday Delivery. Shipping charges are not refundable under any circumstances. In the event a defective tool needs to be replaced, the replacement will be shipped UPS Ground.
return policy - returns on defective merchandise only. Returns accepted for replacement or store credit only. No Cash refunds. Contact Customer Service for a RMA # before returning any product. Items returned without a previously issued RMA # are not eligible for return.
not responsible for errors - we reserve the right to limit quantities of all items. Prices subject to change without notice.
privacy policy - we do not sell or otherwise distribute any customer information.
sales tax - we collect 5% sales tax on all orders delivered to Virginia. Contact us if Tax Exempt.
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